Privacy policy

Effective Date: 9 September 2025

KLEEN respects your privacy and is committed to protecting your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We collect personal details such as your name, email address, telephone number, and billing and shipping addresses. We also process payment information securely through third-party providers, as well as technical data such as IP address, browser type, and website usage. Order history and delivery details are also stored to allow us to fulfil and manage purchases.

2. How We Use Your Information

We use your information to process and deliver orders, provide customer support, improve our website and services, comply with our legal obligations, and send marketing communications if you have consented. You may withdraw consent for marketing at any time by using the unsubscribe link provided in emails or by contacting us directly.

3. Sharing Your Data

We only share your data with trusted service providers including payment processors, delivery companies, and IT support. These partners are authorised to use your data only to provide the services requested. We never sell or rent your personal data to third parties.

4. Cookies

Our website uses cookies to enhance your browsing experience by remembering preferences and analysing website traffic. You can manage or disable cookies in your browser settings, though some features of the site may not function correctly without them.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, and to resolve disputes. When no longer required, your data will be securely deleted.

6. Your Rights

Under UK GDPR you have the right to access the personal data we hold about you, request corrections, request deletion, restrict or object to processing, and withdraw consent to marketing. To exercise these rights contact us at privacy@kleen.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and recommend you review their policies before providing any personal data.

9. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from its interpretation or implementation shall be resolved exclusively in the courts of England and Wales.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled please contact us at cs@kleenhq.com or by post at KLEEN Ltd, Monomark House, 27 Old Gloucester Street, London, England, WC1N 3AX